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Home Care Application Process

Home Care Application Process

Six steps to apply for Home Care Services

Contact us on 13 18 19 to arrange a face to face appointment in your home with one of our Home Care Specialists who can guide you through the process.

Home Care Application Process Step 1


Call our friendly team on 13 18 19 and we can arrange for one of our Home Care Specialists to come and visit you at home to talk you through the process. 
Our Home Care Specialists are experts at helping you navigate the My Aged Care system. It doesn’t matter where you are in the process, CatholicCare is here to assist you every step of the way.

Home Care Application Process Step 2



Call 1800 200 422 to let the My Aged Care team know that you would like CatholicCare to deliver your services. Have your Medicare card ready. 
For more information on what happens in the call, go to the My Aged Care site. Based on your call, you may need a face-to-face assessment.

Home Care Application Process Step 3




After your face-to-face assessment a decision will be made to determine if you're eligible for government funded services and if so, which ones you're eligible for.

Home Care Application Process Step 4




You may be eligible for interim services under the Commonwealth Home Support Program. We can support you to access these services whilst waiting for a Home Care Package. Call CCareline on 13 18 19 to find out more.

Home Care Application Process Step 5


When you receive your confirmation letter with your activation number for a Home Care Package from My Aged Care, this is when it is vital that you contact CCareline 13 18 19  as soon as possible.
IMPORTANT NOTE: 30% of seniors  leave their confirmation letter sitting in a drawer. After 56 days the activation code expires and you will return to the bottom of the waiting list.

Home Care Application Process Step 6



A Home Care Specialist will visit your home and help you create a plan that suits your personal needs and budget. Once approved you can start receiving services when you’re ready. Your plan is flexible, so changes can be made any time.

Next Steps?

Call our friendly team on 13 18 19 and we can arrange for one of our Home Care Specialists to come and visit you at home to talk you through the process. Our Home Care Specialists are experts at helping you navigate the My Aged Care system. It doesn't matter where you are in the process, CatholicCare is here to assist you every step of the way.

  • Haven't organised an assessment with My Aged Care?
  • Currently on the waiting list to receive services and want to organise private services or help from a volunteer while you wait?
  • Received your confirmation letter and want to establish your home care plan?
  • Already have a home care package and want to switch to CatholicCare?

If you're looking for answers to any of the above questions call CCareline on 13 18 19, or book a home visit appointment with one of our friendly Home Care Specialists today! We're available 8am - 6pm Monday to Friday.

Book an appointment for a friendly Home Care Specialist to visit you at home.


Other information that may interest you:
Home Care Overview
Our Home Care Services
Client Stories
Frequently Asked Questions