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Frequently Asked Questions

Frequently Asked Questions

What services are available from CatholicCare?

From occasional or short-term services to round-the-clock options, CatholicCare offers a huge range of home care services to suit your individual needs. Click here to view all of our Home Care services and take advantage of our Home Care Specialists to guide you through choosing the option that suits you.

How do I get started?

The process of applying for a Home Care Package can be quite confusing. Call our expert team on 13 18 19 who can talk you through the process. CatholicCare's Home Care Specialists are experts at helping you navigate the My Aged Care system. It doesn't matter where you are in the process, CatholicCare is here to assist you every step of the way.

How many hours of care do you provide? 

Rather than specifying hours of care per package we individualise care depending on your needs ensuring the funding is allocated to whichever services work best for your goals and supports your family and/or carer.

What will be my out of pocket expenses?

The Australian Government contributes to the cost of aged care services if you are eligible. However, all recipients in receipt of services are expected to contribute to their care. Costs vary for different types of care and your circumstances; our team will discuss this with you.

Can I access services in my own language?

If you need to speak to us in your own language we will organise an interpreter on the phone, free of charge, who will interpret the conversation for you. We can also provide phone interpreters when we visit you to discuss your individual needs and arrange services. Simply ask for the language you need when your visit is arranged.

Do CatholicCare workers have the relevant training?

CatholicCare believes in the importance of education and development for our Aged Care workforce. We provide regular training opportunities for all staff.

Do you charge an exit fee?

Supporting clients to exit our care does incur an administration cost, however this will vary depending on your circumstances.

Can I manage my own home care?

In some instances people prefer to manage their care themselves. CatholicCare can enable you to self manage your Home Care Package and meet the standards of governance required by My Aged Care. This arrangement requires CatholicCare to undertake some case management responsibilities such as reviewing your Home Care Agreement, Budget and Care Plan. When you self manage your Home Care Package you organise your own direct care services.

Do you provide private services?

CatholicCare can arrange a tailored private package on a fee-for-service basis for seniors who are ineligible or not wanting Government funded care. A private package may also be an option during the waiting period to receive government funded care.

How can I become a volunteer?

Many elderly people are currently on lengthy waiting lists to receive a Government funded Home Care Package. During this waiting period they can become isolated in their homes and potentially disconnected from the community, often resulting in physical and mental deterioration.

If you are interested in becoming a volunteer with CatholicCare and giving the gift of your time, please view our current volunteer opportunities here at CatholicCare or call 13 18 19 if you have any questions.

Have more questions?

Call our friendly and experienced CCareline team on 13 18 198am-6pm Monday to Friday.

Email us using our online form.

Next Steps?

Call our friendly team on 13 18 19 and we can arrange for one of our Home Care Specialists to come and visit you at home to talk you through the process. Our Home Care Specialists are experts at helping you navigate the My Aged Care system. It doesn't matter where you are in the process, CatholicCare is here to assist you every step of the way.

  • Haven't organised an assessment with My Aged Care?
  • Currently on the waiting list to receive services and want to organise private services or help from a volunteer while you wait?
  • Received your confirmation letter and want to establish your home care plan?
  • Already have a home care package and want to switch to CatholicCare?

If you're looking for answers to any of the above questions call CCareline on 13 18 19, or book a home visit appointment with one of our friendly Home Care Specialists today! We're available 8am - 6pm Monday to Friday.

Book an appointment for a friendly Home Care Specialist to visit you at home.


Other information that may interest you:
Home Care Overview
Home Care Application Process
Our Home Care Services
Client Stories